Background:
As the epidemic is coming to an end, more and more Chinese e-commerce companies want to sell their products overseas (this trend can be seen in the popularity of Chinese search engines), and e-commerce companies must have an overseas phone number to go overseas. VOIP numbers are flexible and cheap, making them the best choice.
The company wants to use its advantages in VOIP products to quickly create a product for Chinese e-commerce companies. The product design hopes to be revised based on the company's other products, so that resources can be reused to the greatest extent and development time can be reduced.
The core of market research is to investigate the business scope, product functions, and pricing of competitors.
Competitor’s business scope, product features:
The business and product functions of competitors are very rich. They not only provide VOIP numbers for e-commerce, but also provide very comprehensive services, such as browsers with VPN functions, delivery management on multiple platforms, after-sales WeChat groups, tutorials, etc.
As for the telecommunication service, due to Chinese laws, most of them can only receive calls and text messages, but not make calls and send text messages.
Competitor’s Packages and Prices:
Compared with the pricing in the United States and Canada, the pricing in mainland China is relatively high. Similar to China's telecommunications packages, it usually consists of a monthly fee that includes a certain amount of call time and text messages, and a separate overage fee.
E-commerce platform support
Unlike normal phone numbers, it is not easy to register VOIP numbers on platforms. This is because many platforms will mark these numbers to prohibit them from registering. Therefore, it is best to use brand new numbers for platform registration. On the other hand, Chinese law requires these numbers to be registered on overseas platforms in a whitelist manner, which means that platforms outside the list are prohibited from registering. Therefore, it is necessary to research a list of common sales platforms.
After research, there are 93 sales platforms in total.
Please click the links below for details:
The company wants to launch products as soon as possible, so the products cannot be as rich and complete as those of competitors. We only do our core business well and use low prices to bring advantages.
All viable business and product features:
For the first version, based on the MVP principle, we only provide users with the most core services: receiving verification code and answering calls.
Plans and pricing:
I proposed three pricing strategies. PLAN I was a fixed monthly fee + additional telecommunication fee. PLAN II was a Chinese-style monthly fee that included part of the telecommunication fee. PLAN III was to divide the time packages into multiple packages based on the PLAN I. After discussion, we chose PLAN III as the final pricing strategy. Because this strategy comes from our main competitor, the risk is relatively low.
Background:
For the first version, based on the research results and MVP principle, I only provide users with the most core services: receiving verification code and answering calls.
1st version
Figure 1
You can see that the first version of the design is a minimalist design. The title on the homepage says "Conversation", which means that all SMS and call records will be displayed here. New users will see a "Buy Cloud Phone" button, and all other settings are in the menu.
Figure 2
Then I considered that many users have more than one VOIP number, and later when there are too many message records, a filter may be needed. So I added a filter of phone numbers, and a filter of message type. This version can be used as a later iteration
More wireframes of 1st version
2nd version
2nd version
After discussing the first version of the design, the superior felt that the development speed was the most important thing at present, so the second version of the design was basically based on PingMe with slight changes, so that developers can complete the task in the shortest time. Frankly speaking, I don’t agree with this decision because it affects the user experience. For an app without the function of sending messages and making calls, this design seems bloated. But I am a professional in the workplace. When I am not the decision maker, I will obey the decision 100%.
More wireframes of 2nd version
Log in
Welcome
Permissions
Guide
SMS
My VOIP Numbers
Setting Page
Choose VOIP Number
Choose a Plan
Order
Order Complete
Dialing
Work summary:
I used Apptweak to analyze 8 competing products and analyzed and updated all ASO information of Cloud Phone, including title, keywords, short and long description, feature graphic, screenshots, etc.
Keywords
Based on the company’s technical situation, I sorted out all the advantages of the product and used them as product promotion information and ASO information.
Cloud Phone
Based on the value proposition, The main promotion of the product is as follows: